Introducing the new Spring 2026 Releases for RUX Rentals and RUX Service

Version 17.0 of RUX Rentals and RUX Service for Dynamics 365 Business Central is now available! These updates are designed to help you reduce preventable dispatch errors, unclear equipment availability, and manual service follow-ups. Rather you can streamline day-to-day work for rental operations, dispatch, and your service technicians.

We recently did a walk-through demo video of some of the exciting new features in version 17.0. You can see that video here. Some of the new enhancements in RUX Rentals include:  

Periodic/Standby Usage Worksheet.

Available directly on Rental Contracts for faster, cleaner usage tracking with better control. The worksheet presents a calendar-style view of each rental period, allowing users to designate each day's usage as Periodic, Standby, or No Usage, and to navigate between billing periods with Previous/Next Period actions. 

This is valuable because rental contracts with variable daily usage rates (such as equipment that sits idle on some days and is in active use on others) require per-day billing control. This new worksheet makes it straightforward to record and adjust usage types before invoicing, eliminating off-system spreadsheets.  

Work Type Code on rental contract sales lines.

This is an improved labor classification for billing and reporting. A Work Type Code field has been added to the sales lines on Rental Contracts. This field ties rental-related sales charges to a defined work type, enabling more granular categorization of billable activities. If you use Business Central's Project (Job) module alongside rentals, the Work Type Code provides the link needed to allocate costs and revenue to the correct project resource category. Your project-driven rental business will gain accurate job cost reporting without needing to duplicate data.  

Item Variants on rental and sales lines.

Rental and sales lines on Rental Quotes and Rental Contracts now support the Item Variant Code field which allows you to select the exact variant to reduce fulfillment mistakes. You can select and track a specific variant of a rental asset, such as a particular size, color, or configuration directly on each rental line, consistent with how standard Business Central sales orders work. 

We saw that businesses that rent items with multiple configurations previously had no way to capture the exact variant on a rental document. So, this enhancement closes that gap, ensuring the correct variant is committed, shipped, and invoiced without manual workarounds. This means you can now precisely track which item variant is out on rent, reducing errors and returns due to your customer receiving the incorrect units.
‍

Email scenarios for rental quotes and contracts.

RUX Rentals now registers dedicated Email Scenario values for Rental Quotes, Rental Contracts, Rental Invoices, and Terms & Conditions. You can assign specific email accounts to each document type using Business Central's standard Email Scenario setup, so each rental document type is sent from the correct mailbox. This means your customer communications will look more professional and come from the expected address, reducing confusion and improving brand trust.

Enhanced continuous scanning for ungrouped units.

The Rental Scanning (Continuous Scanning) feature has been extended to include rental units that are not assigned to a group, so you can now scan any rental unit barcode during a shipment or return, regardless of whether the unit belongs to a rental group. 

Previously, the scanning workflow only processed units that were part of a defined rental group, leaving ungrouped units to be handled manually. This enhancement removes that limitation and enables a fully barcode-driven fulfilment process for all unit types. Your warehouse and yard staff can process shipments and returns faster and with fewer errors.

Some of the other improvements to expect in RUX Rentals 17.0 include:

• New Units on Rent report with automated job queue email 

• Expanded Responsibility Center filters and restrictions

• Better equipment availability filtering

• Enhanced dispatch validation

• Better visibility into Posted Credit Memos. 

A few of the new enhancements in RUX Service include:

Upgraded, configurable Visual Resource Scheduler events. 

The Visual Resource Scheduler now supports full customization of service event appearance and content. This means you can configure and save which fields appear in the event title and tooltip, and define distinct background, text, and border colors for assigned tickets, unassigned tickets, and admin tasks. Your team can personalize the scheduler to match their operational priorities, reducing the time spent hunting for details and lowering the chance of scheduling errors.  

Create Service Unit Parent-Child Relationships. 

Your service units can now be linked in parent-child hierarchies, allowing a main unit to have one or more sub-units associated with it. The service unit card displays the parent unit and all related children, and child units can optionally inherit the parent's customer assignment automatically. 

This means your service teams can track components alongside their parent assets, link service history accurately, and quickly navigate between related units. This reduces data duplication and makes it easier to manage complex multi-unit service contracts.

Mandatory service ticket checklists. 

Service ticket checklists can now be marked as mandatory, preventing technicians from completing a ticket without first finishing all required checklist items. You can configure which checklists are mandatory from the checklist setup, and your technicians will see clear visual indicators when items remain outstanding. This will reduce the risk of missed steps, warranty gaps, or regulatory non-compliance. You can now be 100% confident that no ticket is closed before the required work is verified and documented. 

Print photos on service tickets.

Photos attached to a service ticket can now be included when printing the service ticket report. You can simply select which images to include and the report will automatically embed them in the printed output. Printing them alongside the ticket eliminates the need to any photos separately. Your service managers will have photographic proof of work attached to every archived ticket, strengthening accountability and reducing the time spent on customer disputes.

Some of the other improvements you can expect in RUX Service 17.0 include:

• Configurable Outlook Calendar integration  

• Proactive next-service notifications on customer-owned equipment

• Better technician assignment notifications

• Smarter item look up filtering  

• Handy auto-rounding time entry

• Faster Create/Copy Service Unit actions.

We’re thrilled to bring you these new features!

Reach out if you’d like to discuss in detail how the version 17.0 updates will support day-to-day processes of your rental business.